Shipping Policy

1. General Shipping Information

• Serviceable Locations: We deliver across India. For international shipping, please contact our support team for specific details.
• Processing Time: Orders are processed within 1-2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Charges

• Standard Shipping: Charges vary based on your location, weight, and size of the package. The shipping fee will be displayed at checkout.
• Free Shipping: Available on orders above ₹1000 (subject to change as per ongoing promotions).

3. Delivery Time

• Delivery timelines depend on the destination and chosen shipping method:
  • Metro Cities: 3-5 business days
  • Non-Metro Cities: 5-7 business days
  • Remote Areas: 7-10 business days
• Delays may occur due to unforeseen circumstances, such as weather conditions, public holidays, or carrier issues.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order status through the courier partner’s website or our online portal.

5. Undeliverable Packages

If a package is undeliverable due to incorrect address, refusal to accept, or failure to collect, it will be returned to us. Reshipping charges may apply for redelivery.

6. Damaged or Missing Items

If your package is damaged or items are missing upon delivery, please contact us immediately at aumpharmacy9@gmail.com or +91 9712369777. Retain the original packaging for claims.

7. International Shipping

Currently, international shipping is available on a case-by-case basis. Import duties, taxes, and other customs fees are the responsibility of the customer.

8. Customer Support

For any questions or concerns regarding shipping, please reach out to our customer support:

• Email: aumpharmacy9@gmail.com
• Phone: +91 9712369777
• Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM